The Little Social Medialite that could
Posted by Luc in 
The power of Social Media is an untapped resource with unlimited potential. For the past few years, people have begun to wonder just how much strength one individual can draw from a few simple posts. With Twitter rising exponentially in the ranks, new precedent setting cases are surfacing of every day people voicing their unhappiness via their tweets, and actually getting a response.
Meet Breanna Hughes, an ambitious Social Medialite and dating blogger who has seemingly conquered all the latest mediums. According to her Twitter she is even mayor of a few locations on Foursquare and has over 3,600 followers.
A few weeks ago, Breanna made a trip down to the States, and was outraged at the length of her cell phone bill upon her return. She had not expected to be charged so harshly for twittering and texting while down South, and she voiced her frustrations on Twitter along with a photo of her bill. Within a day, she was contacted by Rogers (her cell phone provider) via some tweets, and was given the contact info for a department that eventually adjusted her bill. Her case garnered serious attention in Toronto, and her story was featured in The National Post.
Could this symbolize a new era in the field of Public Relations? There have been other similar cases in the past where companies dealt with complaints made via Social Media, but Hughes actually managed to get her bill changed. And with that victory, it can only be left to wonder how soon will be before we no longer need customer supports phone lines to voice our concerns?
65 Comments to “The Little Social Medialite that could”
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